Silver Eurobest

Case Film

Presentation Image

Category A04. Retail, e-Commerce, Restaurants & Fast Food Chains
Idea Creation AKESTAM HOLST NOA Stockholm, SWEDEN
Media Placement MEC Stockholm, SWEDEN
Production AKESTAM HOLST NOA Stockholm, SWEDEN
Name Company Position
Magnus Jakobsson Åkestam Holst Creative Director
Caroline Andersson Åkestam Holst NoA Art Director
Felicia Jensen Åkestam Holst NoA Copywriter
Jerker Winther Åkestam Holst Planner
Karl Andersson Åkestam Holst NoA Planner
Ida Persson Åkestam Holst PR Director
Digge Zetterberg Odh Åkestam Holst NoA PR Director
Kjell Månsson Åkestam Holst Account Executive
Mimmi Morén Åkestam Holst NoA Account Manager
Alex Picha Åkestam Holst NoA Digital Producer
Anna Lundeborg Åkestam Holst NoA Digital Strategist
Kalle Peterz Åkestam Holst NoA Web Developer
Eric Karlsson Åkestam Holst NoA Motion Designer
Carin Jacobsson IKEA Client Supervisor
Maria Granath IKEA Client Supervisor
Patrik Nygren-Bonnier IKEA Client Supervisor

The Campaign

The idea was simple - to not just show what the products are, but what they do for IKEAs customers. We deep-dived into the most commonly Googled relationship problems in Sweden, and mapped what issues in life at home that really engaged people. Search queries like ”My husband snores”, ”He can’t say he loves me”, ”My son plays too much computer games” etc. And then, building on IKEA history of quirky product names, we renamed a large number of IKEA products after Google searches. Every search for a common relationship problem led to a renamed IKEA product that solved that problem, using only simple AdWords. We called it Retail Therapy. IKEA Retail Therapy invented a new way to use paid search, met consumers with relevant and fun answers on demand when using Google, and showed that IKEA really anticipated and understood the struggles of daily life.

Creative Execution

The hub of the campaign was The site was launched as a ”stealth initiative” without obvious promotion. We bought Google keywords based on the most common search phrases to secure visibility, but gradually the relationship solutions rose in the organic searches as well. The initiative was picked up by international media – from American tv-shows to local newspapers all over the world. Even Google themselves praised the initiative on Twitter, asking ”Nice one IKEA. What’s your solution for ”ate too many Swedish meatballs?”. To which we responded with an IKEA solution. All this drove traffic directly to the campaign site, a library of relationship problems, with ”related problems” keeping visitors on the site. When hitting the ”buy-button” you were redirected to IKEA's main shopping site. It was also possible to read about ”democratic design” - IKEA's design philosophy regarding products inspired by life itself.

IKEA turned relationship problems that people only dared confide to Google into the most shared relationship solutions of the year. 1,7 million Swedes (out of 9,5) observed the initiative. But most importantly, the perception of IKEA's products changed (the campaign specific targets/KPI’s). The liking increased with 11% and so did the KPI ”IKEA has product for all stages of life” with over 30%. The campaign increased the sales of some of the products by over 25%. IKEA Retail Therapy charmed it's way around the world with an earned media reach of 175 million, 100.000 positive shares on social media and was featured on more than 500 news medias. IKEA Retail Therapy solutions had an astonishing click through rate of 16,13%, compared with the Google average of 0,17% . IKEA had created retail therapy for real, and demonstrated how IKEA’s products can improve the lives of its many customers.

The key insight was that Google has become the common entry point to the problems we all struggle with- a friend we all ask for help. By deep-diving into Google keywords we figured out the most common relationships problems Swedes struggle with at home. By knowing the questions people were asking, we could highlight relevant and entertaining IKEA solutions by renaming the products The target audience was all Swedish homeowners, but was in effect self-selecting - when people had a problem they felt was important enough to ask Google about, IKEA had the answer for them By using paid search creatively we gained an element of surprise, a cost-effective way of getting attention (no competition for AdWords), but most importantly adressed real emotional issues for IKEA’s customers - live and continuously. We could connect IKEAs products to what people felt were their most pressing issues, here and now.

Dreamy and slightly surreal, Ice Skaters for Ikea from CZAR Brussels

Ice Skaters shows the dreamy and slightly surreal spectacle of a middle aged couple spinning and gliding on the polished wood floors of an elegant, high-ceilinged apartment in their socks. With the tagline 'Bring life into your living room' it is a beautifully crafted advert creating a warm, nostalgic mood for the brand, Ikea. It won Bronze at Eurobest in 2018 for production company CZAR Brussels. Director, Joe Vanhoutteghem and producer, Lander Engels talk to Eurobest about the experience of creating the work. 

How do you make an idea work when your entire media budget is pulled, a week before launch?

The team at Marvelous Moscow have the answer. CCO, Artem Sinyavskiy shares the story of how their work for Skylink, 'The 1 MB Campaign', went on to win Bronze at Eurobest in 2017, despite the media budget being pulled a week before the launch of the campaign.

The gin, the city, the song and the search for the special colour of Seville

PS21 Madrid, the creative transformation company set up by founder of creative agency dommo Agustín Vivancos, was in its first year when the team began work on Searching for the Special Colour of Seville. It was a piece of work that would not only go on to win the agency’s first major award, Bronze in Creative Data at Eurobest in 2018, but would also become part of Seville’s cultural heritage. We hear how the idea came to life from Strategy Director, Sergio Garcia and Executive Creative Director, Victor Blanco.

Final Entry Deadline: 22 October

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