THE ANIMALS' OWN EMERGENCY NUMBER

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Case Film

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ClientDNB
Category D01. Animal Health
TitleTHE ANIMALS' OWN EMERGENCY NUMBER
Product/ServiceANIMAL INSURANCE
Entrant TRY REKLAME Oslo, NORWAY
Idea Creation TRY REKLAME Oslo, NORWAY
Media Placement TRY OPT Oslo, NORWAY
Production TANGRYSTAN Oslo, NORWAY
Credits
Name Company Position
Caroline Riis TRY Creative
Eirik Sørensen TRY Creative
Kristina Skogen TRY Project Manager
Arne Eggen TRY Account Director
Jeppe Gjesti TRY Designer
Robin Idland Krüger Try Press Relations consultant
Beate Tangre Tangrystan Producer
Ida Thurmann-Moe Tangrystan Director
Andreas Grødtlien Tangrystan Director
Frederik Säll Tangrystan Director of Photography
Syver Lauritzsen Apt Web designer
Malin Elisabeth Lindberg Apt Web designer
Karen V. Madsen Apt Digital producer
Øystein Lühr-Sæthre Apt Editor
Johanne Lund Apt Post producer
Lottie Smith Tangrystan Production Manager
Hanne Henriksen TRY Opt Head of Client Services
Egil Pay TRY AD
Elise Ismar TRY Opt Graphic designer/digital producer
Vilde Dienso Skorpen TRY Opt Graphic designer/digital producer
Pål Schultz TRY Opt Account Manager
Cecilie Helsvig TRY Opt Performance Marketing Manager

Describe any restrictions or regulations regarding Healthcare/RX/Pharma communications in your country/region including

none applicable to this submission

Describe the target audience and why your work is relevant to them. Pharma audience types:

The campaign was targeted to pet insurance customers, which directly links to potential animal patients in need of medical assistance. The whole strategy was based on solving a medical problem for animals - giving them their own official emergency number so they can be helped more efficiently.

Background

Situation: DNB is Norway's largest bank, but their added role as an insurance company is lesser known. Despite being rated the number one insurer for cats and dogs, the sales did not match up. Brief: Increase sales by making DNB animal insurance more well-known for all animal owners in Norway Objectives: Increase sales by +400%

Describe the creative idea

Insights: We found that the existing rational communication around pet insurance missed something important - that the target audience of animal owners saw their pets as part of their own family. The answer came when we started treating the cause as importantly as we would for any other member of the family. Through our research, it became clear there was an recurring issue facing pet owners who found themselves in serious situations with their pets: a survey showed that 9 out of 10 Norwegians had no idea what number to call if their pet needed urgent help. The idea: As the leading bank in Norway, DNB realized this could be a great opportunity to channel their size as a bank into an ambitious project for social responsibility. To ensure that all animals get the protection they deserve, DNB called out to establish the first national emergency number for animals.

Describe the execution

Through a large-scale fully integrated campaign, DNB called out for an official national emergency number for animals. We launched with a national TVC, and followed up immediately with a nationwide petition that the animals themselves could sign. The media strategy ranged from traditional channels like TVC and online films to more inventive channels like roadshow petition events, a public televised political debate, start numbers on dog runs, tennis balls, snapchat filters, instagram stories and more. Over a 5 week period, we engaged animals owners (and a few more) in every platform possible. We also went beyond advertising media channels and made a more important one of our own: Together with the Norwegian Animal Protection Alliance, DNB created a fully operational emergency number for animals, basing it on the same setup as the police emergency number where you based on your location and time, will connect to the closest veterinary clinic.

Describe the strategy

The goal of the campaign was reaching all pet owners across Norway, and while the ages/sexes/demographics varied - they all shared one common trait: their love for their pets. All animal owners are dedicated and engaged with their pets and especially their well-being. By choosing to channel the media strategy towards advocating and fighting for an important issue for the target audience, putting our hard-sell strategy aside and focusing on the general well-being of all animals, we managed to prove to everyone why DNB is the number one animal insurer. We based our media strategy around the existing engagement pet owners already have around their pets. From meeting them in their own environments with petition stands in dog parks across the country, to leaning into their eagerness to post pictures on social media, we were able to reach and engage a much wider audience than a traditional insurance campaign.

List the results

+1450% sales increase 2.1 million organic impressions 1.4 million social interactions 8704 pets signed the petition and got their paw in our protocol Over 1400 animal owners have gotten the help they needed through our emergency number The national emergency number we created is still active and being used to this day