MY CARER

Short List
ClientALZHEIMER'S SOCIETY
Category A03. New Realities & Voice Activation
TitleMY CARER
Product/ServiceALZHEIMER'S SOCIETY
Entrant MRM//McCANN Frankfurt, GERMANY
Idea Creation McCANN LONDON, UNITED KINGDOM
Idea Creation 2 MRM//McCANN Frankfurt, GERMANY
Production SKILLS.APP London, UNITED KINGDOM
Credits
Name Company Position
Adrian Botan MCCANN Europe Global Chief Creative Officer
Jon Carney MCCANN Europe Chief Digital Officer
Roy Cohen MCCANN Europe Global Creative Director
Mike Cooper Mccann Europe Digital Director
Hetu Negri MCCANN Europe Senior Creative
Juan Peirano MCCANN Europe Senior Art Director
Cedrine Streit MCCANN Europe Digital Strategist
Mark Hollering MRM//McCANN, Frankfurt Director Creative Technology
Gorgie Rechner McCann London Business Director
Mel Caplan McCann London Account Manager
Robert Doubal McCann London Chief Creative Officer, McCann UK
Laurence Thomson McCann London Chief Creative Officer, McCann UK
Arend Koopmans Skilled.app Lead developer, Skilled
Jetse Koopmans Skilled.app Lead developer
Hasher Marouf Skilled.app Lead UX design
Michael Malinsky Skilled.app Lead Architecture

Background

There are 850,000 people living with dementia in the UK, rising to 1 million by 2025. For those in the early stages of the disease, staying independent is paramount. A full-time carer could be a solution, but it’s not affordable for the majority of people.

Describe the creative idea

The skill helps people living with early-stage dementia to follow their daily routine and retain their independence. Its function not only reminds them what to do but also guides them, step-by-step, until they’ve accomplished their daily tasks. Moreover, the skill enables Alzheimer’s Society to collect data from patients directly, which will be used to support further research.

Describe the strategy

My Carer is the result of data collected from hundreds of hours of research with the Alzheimer’s Society. Started with focus and testing groups, Alzheimer’s Society involved only people living with dementia and their carers in order to provide a genuine solution for their real needs, to help them live a better and independent life.

Describe the execution

Through the app/website, the carer or even the person living with dementia can customize a whole routine with instructions step by step. At the time scheduled, Alexa sends a voice notification to let the patient know there’s a new task to do. The skill supports the person with interactive guidance and verifies that each step is done until the task is completed. When using an Echo Show, the user can even add images of items and locations to make the steps even clearer. In case the patient hasn’t replied to the skill or finished the task, My Carer will send a notification to a relative or a caregiver to let them take action about. The skill supports customizable tasks such as when to take medication, guiding on how to prepare meals, gathering items in preparation for appointments, music therapy sessions and initiating calls to loved ones.

List the results

With over 1000 users in the first week of launch, 85% active users and tens of thousands of hours of interaction, My Carer is the most affordable and most accessible digital tool for people living with dementia.

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