COLDISH

TitleCOLDISH
BrandSENSODYNE (GLAXOSMITHKLINE)
Product/ServiceSENSODYNE'S TOOTHPASTE FOR SENSITIVE TEETH
Category A02. Applied Innovation
Entrant PRIME WEBER SHANDWICK Stockholm, SWEDEN
Idea Creation PRIME WEBER SHANDWICK Stockholm, SWEDEN
Media Placement PRIME WEBER SHANDWICK Stockholm, SWEDEN
PR PRIME WEBER SHANDWICK Stockholm, SWEDEN
Production PRIME WEBER SHANDWICK Stockholm, SWEDEN
Post Production PRIME WEBER SHANDWICK Stockholm, SWEDEN
Additional Company KöLD Malmö, SWEDEN
Additional Company 2 GLAXOSMITHKLINE Vallensbæk Strand, DENMARK
Additional Company 3 WEBER SHANDWICK The Hague, THE NETHERLANDS
Additional Company 4 ZENITH NETHERLANDS Amsterdam, THE NETHERLANDS
Additional Company 5 MSL Oslo, NORWAY
Credits
Name Company Position
Maria Ramsay Prime Weber Shandwick Client Lead
Daniel Hampusson Prime Weber Shandwick Account Manager
Beata Berg Prime Weber Shandwick Senior Strategist
Frida Nilsson Prime Weber Shandwick Analyst
Isak Landaboure Prime Weber Shandwick Creative Director
Christoffer Lind Prime Weber Shandwick Art Director
Helena Melander Prime Weber Shandwick Design Lead
Emma Björnwall Prime Weber Shandwick Copywriter
Renée Lorenius Prime Weber Shandwick Producer
Marcus Bjellder Prime Weber Shandwick Event Manager
Ella Stork Prime Weber Shandwick Event Manager
Jesper Gunnarsson Prime Weber Shandwick Event Manager

Why is this work relevant for Innovation?

We put on lab coats and invented a novelty first – ‘lukewarm ice cream’. Handed out from ice cream trucks at summer events across Europe to people with sensitive teeth, it allowed us to vividly demonstrate our key message: “This is your only pain-free way to eat ice cream, unless you switch to Sensodyne toothpaste.” Free ice cream proved to be the perfect lure for our message: 6,500 consumers came to try ‘Coldish’ lollies over 10 days in six European capitals; 40,000 engaged on social; and client Sensodyne’s message gained coverage in nationals and health journals in all target markets.

Background

How do you create engagement for something as ordinary as brushing your teeth and start a conversation about tooth sensitivity? That was the challenge for oral-sensitivity toothpaste brand Sensodyne with its new, global campaign, Life is too short for sensitivity, moving away from conventional ‘pain’ messaging to argue that people with sensitive teeth were actually suffering deprivation – missing out on moments that matter. Worse, such avoidance mechanisms were unnecessary when sensitivity could be alleviated by switching toothpaste. GSK/Sensodyne wanted to transform these elements of public understanding and create local relevance. Shifting from its traditional reliance on paid media, GSK wanted to trial consumer-style, engaging and organic communication – amplified in digital and earned media. For insight, we surveyed 6,000+ consumers across Sensodyne’s six target markets and found 4 in 10 indeed avoided favourite snacks due to sensitivity. The #1 no-go – too painful for one-third – was ice cream.

Describe the idea

Ice cream was the perfect opportunity. Going into summer in Europe, sensitivity-prone consumers would be missing out on their favourite sunshine food. We looked to GSK’s R&D capability: Could science somehow remind consumers of the great taste of ice cream they’d been missing? A literal ‘ice-breaker’ to provoke a conversation about available remedies? Our concept – ‘Coldish’ – would be the world’s first ice lolly for people with sensitive teeth. Lukewarm and pain free, it would allow consumers not just to hear our message but experience it viscerally, with every bite setting up our critical question: “Why miss out on ice cold ice cream and go through lengths coming up with something lukewarm, when simply switching toothpaste would cure your sensitivity?” ‘Warm ice cream’ had obvious headline appeal to media and influencers, and “Free ice cream!” signage would be an easy pull in. Now, we just had to invent it...

What were the key dates in the development process?

First meeting with Köld - Beginning of January 2021 Fist prototype of the Coldish - End of January 2021 Let go of the polyphenol-prototype and made a new prototype with other ingredients - Beginning February 2021 First promising results - Beginning of March 2021 First successful sample of Coldish - 8th March 2021 Further development and first tasting by Prime - 18th March 2021 Köld goes to the factory we ended up using and teaches them the process and the recipe - April 2021 Production of ice cream and packaging - April & May 2021 Shipping to the countries - End of May to end of June

Describe the innovation / technology

“Let’s make a lukewarm ice cream that does not melt” may sound like a fun and quirky idea – but turns out: The reason there is no lukewarm ice cream on the market is because it is (almost) impossible to produce. Every ice cream producer we contacted (about every ice cream producer in the Nordics) said “no problem” at first, but then slowly moonwalked out the door. We eventually realized that we needed someone carrying a degree in molecular gastronomy (a fancy word for a chemist that works in a lab) and a chef. Luckily, we found such a person (Anna), working closely with Köld – a small, crafted ice cream factory in Malmö. After many (many!) attempts, we found out that the base for the cream recipe couldn’t consist of cream and sugar, but rather seaweed and xanthan gum. And with many attempts, we mean hundreds of trials before we had a formula that worked. The unique recipe makes Coldish last way longer in warmer temperatures than regular ice cream - meaning that people with sensitive teeth can enjoy it without twinges or other discomforts.

Describe the expectations / outcome

Our primary goal was to start conversations with consumers. Our idea worked brilliantly: 5.8 million people across the Nordics, Belgium and the Netherlands heard about Coldish and Sensodyne, and discussed the simplicity of alleviating sensitivity. Over June-July, 6,500 people visited our touring truck (yes, 3,500 lollies turned into ice cream sadness during our various power-cut escapades!) and, while enjoying free ice cream, we were easily able to engage each one in a conversation about the needlessness of suffering sensitivity. The conversation then progressed to behavioural nudges on social, as responses from Sensodyne users (e.g. “I’ve had sensitive teeth since being a kid but, thanks to Sensodyne, my life has changed”), prompted others to want to learn more (“I had to check again to make sure it was true! Wow!”). So while we delivered only 6,500 ice creams, we managed to engage thousands and reach millions with Sensodyne’s message.