Title	HUNGRY FOR HELP?
Brand	WOLT
Product/Service	FOOD DELIVERY SERVICE
Category	G07. Corporate Purpose & Social Responsibility
Entrant	VMLY&R HUNGARY Budapest, HUNGARY
Idea Creation	VMLY&R HUNGARY Budapest, HUNGARY

Name	Company	Position
Zsófia Erdei	VMLY&R	Creative Group Lead
Tibor Z. Petényi	VMLY&R	Head of art
Máté Major	VMLY&R	Account Executive
Dániel Somogyi	VMLY&R	Head of digital
Csilla Erdei	VMLY&R	Senior Social Media Manager
Csaba Ádi	VMLY&R	Social Media Manager
András Papp	VMLY&R	Art Director
Dániel Zwikl	VMLY&R	Project Manager
Tamás Telkes	VMLY&R	Digital graphic designer
Éva Szombat	VMLY&R	Photographer
Zsuzsa Matók	VMLY&R	Food stylist

Why is this work relevant for Direct?

From Valentine's day to International Women's day we've reached 60.000 Wolf female application users with a direct message in the application with the hidden abused menu. 1 of 5 of them is involved in domestic violence, and we were able to connect them with real help immediately. The coded food orders ran into the National Crisis Management and Information Telephone Service and Hungarian Interchurch Aid.

Background

Every week a woman dies because of domestic violence, but asking for help directly is not an option. Hungary hasn't signed the Istanbul Convention, and police still do not intervene unless blood flows. Wolt is a food delivery service, and therefore couriers have direct access to many homes and wanted to help somehow when the issue is not what should they put on the table for supper.

Describe the creative idea (30% of vote)

In wolt’s restaurant, emergency calls are disguised as food orders. The hidden menu was promoted directly through the application and dark social posts and can precisely express the level of the violence, food by food revealing more and more severe forms of abuse: 1. Two-faced Ciklon burger 2. Mouth-watering cake 3. Bounded tuna steak 4. Suffocating pad thai 5. Raw force pizza On the surface, these foods disguised as the first diet adjusted to your menstrual cycle: Ciklon burger with red coleslaw and fried sweet potatoes, Sweet pampering, when it hurts the most, Red tuna steak with vegan sushi selection, Antispasmodic all veggie pad thai with beetroot juice, or Raw force pizza. By choosing one, the abused women can give instant information about their situation right before dialling. And even the calls maintained the camouflage of a food order, like "Say with extra cheese, if you need to escape now."

Describe the strategy (20% of vote)

Wolt is a premium food delivery service mainly for urban areas, where the form of abuses are very diverse, and stays under the surface. A lot of women from Wolt users don't even recognize that they are victims. So with the hidden menu we successfully educated them, that even verbal abuse counts and can turn into something even more serious. So our strategy was to find an effective code language which is able to describe the level of violence and also makes it easier to verbalize it with ordering the food which represents their issue the most. This approach made women brave to ask help because Wolt kept the whole aid under the ground as a real help, not an image campaign for broader audiences. And Wolt actually willing to help for all those brave souls who have to hide and create new financial independence by giving food

Describe the execution (20% of vote)

From Valentine's day to International Women's day we've branded a camouflage restaurant, disguised as the first diet adjusted to your menstrual cycle. It appeared amongst the restaurants in the Wolt application, and had a website and social channels. And only the female users got a direct message about the dark side of it. Each food had an abuse version, visually "victims" of domestic violence. So with the hidden menu in hand they know which food they should order to express the urgency of their situation. And the calls were stormed into the crisis center. We even retargeted them in the social media with dark posts to explain the code language with more details and more encouraging call to actions: Be brave girl, if you are hungry for help, just order it! On the level of national PR we have kept the secret and encouraged non-wolt users to get involved.

List the results (30% of vote)

It just worked instantly. We've reached all of the 60.000 female users of Wolt, and the PR impressions was over 1.500.000 to engage more non-wolt users to register and ask for the name of the restaurant and the hidden menu. We had to trained more colleague in the customer service to deal with the great number of messages, filled with positive feedbacks. And also challenged the capacity of the crisis center. Wolt was able to help significantly with the brands very own platform and use it for good in a way the brand actually works: delivering what you really want, in this case help, instead of a delicious meal.

Please tell us how the brand purpose inspired the work

Wolt is a technology company that makes it incredibly easy to discover and get great food, delivered to your home or office. The Helsinki-based company has operations in 23 countries and 100+ cities, serving food from over 20,000+ restaurants with over 45,000 courier partners. For the brand the most important thing is the user experience, which is extremely human. If you have any problem around the orders you instantly can communicate with a real people, who is speaking with you like a close friend. Wolt is not about food, it about being a real partner to get what you really deserve. So this it what inspired the agency to come up with this Valentine's day idea.