Title	LET´S TALK
Brand	CLOETTA
Product/Service	LÄKEROL
Category	A09. Corporate Social Responsibility
Entrant	KING Stockholm, SWEDEN
Idea Creation	KING Stockholm, SWEDEN
Media Placement	IUM Stockholm, SWEDEN
PR	POST STHLM Stockholm, SWEDEN
Production	B-REEL Stockholm, SWEDEN

Name	Company	Position
Jesper Stein	King	Art Director
Axel Lokrantz Månsson	King	Art Director
Christoffer Dymling	King	Copywriter
Johan Tesh	King	Digital Director
Calle Cassel	King	Graphic Designer
Frank Hollingworth	King	Creative Director
Pernilla Berg	King	Account Director
Michaela Wethje	King	Planner
Sunit Mehrotra	King	CEO
Elin Boethius	King	Account Manager
Markus Ahlm	Colony	Film producent
Johan Söderberg	Anotherproduction AB	Director
Camilla Geijer	Anotherproduction AB	Producer

The Campaign

Sweden had an enormous amount of refugees arriving during 2015, which created a lot of problems in society and these people weren’t taken care of properly, So, when thinking about ”Makes People Talk”it was obvious which groups of people that needed to talk more - Swedes and refugees. Therefore we developed “Let’s Talk” - an app that matches people who speaks fluent Swedish with people who need to learn the language (often refugees). The app is designed to be clear and simple focusing on a few key functionalities – matching and talking. After selecting interests the matching starts and within seconds you will be connected to a refugee/swede and can start messaging or chatting over voice or video.

Campaign Success

The centre of the campaign was of course the app Let’s Talk - developed for smartphones and tablets - both on Android and iOS. But we also promoted the app with different films, both commercials, longer content and how-to movies, outdoor ads (in 7 languages) and so forth. We also worked with influencers that are well known in the different groups, which we ended up using a lot of people that are totally unknown to ordinary Swedes, but very well known amongst the refugees, and vice versa. Let’s Talk is available for both iOS/Android. The app is available in the AppStore and Google Play. We started the work in January 2016 and launched the campaign in September 2017. The app is continuously supported with minor updates and campaigns.

Describe the success of the promotion with both client and consumer including some quantifiable results

The app was a huge success which reached numbers that exceeded our expectations by far - we have over 40 000 users, over 100 000 new connections has been made and over a million messages has been sent. 45 % of the target audience likes Läkerol better after the campaign. Läkerol is perceived as a brand that takes responsibility by 60%. And a large majority thinks that other brands should follow in Läkerols footsteps. But most importantly - Läkerol managed to actually make a significant change for the better in thousands of people daily lives.

Explain why the method of promotion was most relevant to the product or service

Läkerol has been making throat lozenges since 1909 and is one of Sweden’s most famous consumer brands. Läkerol has been promoting the tagline “Makes People Talk” for many years. But in recent years the brand has fallen out of favour and sales have declined. The brief was to refresh the brand and make the tagline relevant in today’s society - to find an innovative way using ”Makes People Talk".

The whole process started off with a research phase, which took several months, where we did focus groups with refugees and Swedes, we met with organisations dealing with these matters, we spoke to language experts and so forth. After this process we had a clear idea on how we should design the solution. Since 95% of the users has a smartphone the mobile solution was a given. We then went into a design process, were we continuously tested the UX and designs towards potential users. The target audience of the app was all adults with a smartphone - that either has recently arrived in Sweden or wanted to help out. The end target of the communication was people between 20-44 years.