Bronze Eurobest Award

Case Film

Presentation Image

Category A01. Consumer Goods
Production OBJECT CARE Dendermonde, BELGIUM
Name Company Position
Karen Corrigan Happiness / An FCB alliance Executive Creative Management
Geoffrey Hantson Happiness / An FCB alliance Chief Creative Officer
Katrien Bottez Happiness / An FCB alliance Creative Director
Mattias Vermeire Happiness / An FCB alliance Account Director
Coline Hercot Happiness / An FCB alliance Account Manager
Morgane Juget Happiness / An FCB alliance Account Manager
Thibaut Castaing Happiness / An FCB alliance Concept Provider
Gil Gauniaux Happiness / An FCB alliance Concept Provider
Dries Lauwers Happiness / An FCB alliance Head of Design
Emilie Wauthelet Happiness / An FCB alliance Designer
Bart Vande Maele Happiness / An FCB allaince Head of Production
Dominique Turnbull Happiness / An FCB alliance Producer
Pascal Delfosse Happiness / An FCB alliance Print Producer
Simon Schuurman Simon Schuurman Director / Editor
Stephane Opdenbosch Happiness / An FCB alliance Photographer
Lotte Smets Lotte Smets Psychologist
Antoine Melis Antoine Melis Photo-Editor
Tom Vandewiele Tom Vandewiele Photo-Editor
Jaan Hantson Jaan Hantson Music

Why is this work relevant for Direct?

The Canon ReStory project was the personification of targeted and response-driven. The initiatve was only targeted towards all victims of the most destructive floods in Belgian history, calling them to send in their flood damaged pictures (thousands did!) in order for Canon to restore them. Because photos are memories. And memories are too precious to lose when you already lost everything in the devastating floods.


July 2021, Belgium experienced the most destructive floods in its history. The damage caused by the deluge was enormous: over 220.000 houses were destroyed (on a population of 11 million), countless cars, furniture… but also tens of thousands of photos. Although these ruined photos do not represent a lot of financial value, their emotional value and the memories linked to these photos, are priceless. Especially after such a trauma. Because, when you lost everything, you hang on to memories. And memories are kept alive by photos. Briefing: how could Canon deliver a relevant and valuable contribution in the emotional recovery of the flood-affected area, in sync with its purpose – the commitment to support worthy causes towards local communities as a vital part to bring the world closer to Kyosei.

Describe the creative idea (30% of vote)

Thousands of flood damaged photos, a tragedy of a priceless emotional value, at the heart of what is Canon’s core business: photographs. So, in sync with its purpose and to help the disaster area in its emotional recovery, Canon decided to introduce a truly heartwarming initiative, ReStory. A project designed to restore all flood damaged photos. Free of charge. Because photos are memories. And memories are too precious to lose when you already lost everything in the devastating floods. How does the cleaning of photos work? The first step is an extensive and thorough drying and cleaning process, with the aim to minimize the loss of imagery in the process. Afterwards, the dried and cleaned photos are scanned, digitally retouched and printed. Canon – together with their partner ‘Object Care’ - provided the funding and the technology to restore as much flood damaged photos as possible.

Describe the strategy (20% of vote)

A call for flood damaged photos was launched within the flood affected area, which is practically the whole southern half of Belgium, around the rivers Vesdre, Ourthe and Meuse. The call was done via a press release, a documentary, a targeted outdoor campaign, press ads and flyering in the most seriously affected villages. People could fill in a digital form at A ReStory-team would then pass by, pick up the damaged photos and return them after 4 weeks. Free of charge. As to why this initiative is so important, let’s quote Lotte Smets, trauma psychologist, “In the brain, photos are literally the most important trigger to bring memories back to life. When then, suddenly, you literally lose everything, memories become the only thing to hold on to. And as said, photos are the ultimate trigger of those memories. So, restoring them is restoring memory”

Describe the execution (20% of vote)

October 20th, a call for flood damaged photos was launched across multiple channels in the Southern half of Belgium (the flood-affected area). A press release and a touching documentary was spread, revealing the stories of the first victims whose precious photos were restored. The whole national press instantly engaged and the first victims restored photos and stories truly touched the entire nation. The flood damaged photographs are restored to their original state as far as possible (at about 30% are too damaged to be able to restore, meaning that 70% of them CAN be restored!), using a drying and smoothing process, carefully cleaned with cotton swabs and then scanned and digitally processed. All applications to restore pictures can be done at The ReStory-team will then travel to collect the photos. And return them after 4 weeks.

List the results (30% of vote)

Tens of thousands of flood damaged photos were entered. In total, so far, over 500 pictures have been restored. And returned. Currently, and for the next few months, the restauration will continue to go strong. Until all entered flood damaged photos that can be restored, are restored. It’s fair to say that the Canon ReStory project truly touched the entire Belgian nation. Literally all national media covered the initiative, calling victims out to send in their damaged pictures and spreading a great deal of praise towards such a heartwarming and generous initiative to help Belgium recover from the toll taken by the devastating floods that took place in mid-July.