Title	YOUR DREAM HOLIDAY IN ONE CLICK
Brand	VACANCESELECT
Product/Service	VACANCESELECT
Category	A07. Travel
Entrant	DEPT Amsterdam, THE NETHERLANDS
Idea Creation	DEPT Amsterdam, THE NETHERLANDS
Production	DEPT Amsterdam, THE NETHERLANDS

Name	Company	Position
Loek van der Loo	Vacanceselect	Director / Founder
Daniel Scheijen	Vacanceselect	Commercial Director
Ilse Sombroek	Vacanceselect	Digital Campaign Manager Europe E-commerce
Willem Blom	Dept	Director Data & Intelligence
Bas de Knegt	Dept	Lead Digital Marketing Consultant (Paid Media)
Raquel Naus	Dept	Project Manager
Job Deibel	Dept	Data Scientist
Maarten Cave	Dept	Online Marketing Consultant
Johan Verzendaal	Dept	Online Marketing Consultant
Daniel Hoffmann	Dept	Online Marketing Consultant
Maarten aan de Stegge	Dept	Program Manager

Why is this work relevant for Brand Experience & Activation ?

Being chased by irrelevant ads, pretty annoying right? At Vacanceselect, customer data is now at the core of their campaigns. Using smart profiling, Vacanceselect knows exactly in what phase of the buyer journey (prospective) clients are. Keyword tagging in Google searches provides information about the interests of people who are browsing for a holiday. Based on these data a dynamic landing page is automatically generated when visiting the website. So when someone is looking for a ‘child-friendly’ campsite in Tuscany, they are shown a page with child-friendly accommodations in that part of Italy.

Background

Nobody likes to be chased by irrelevant ads. Hyperpersonalisation ensures that customers can find exactly what they are looking for and only those accommodations that are still available. To do this, we had to make more efficient use of Google and the data of Vacanceselect’s own platforms. The foremost objective was to spend the media budget more efficiently. We looked at ways to intelligently use data in the entire orientation and booking process. And with success. For using relevant ads with precise and perfect timing in the present, and predicting the consumer behaviour in the future, Vacanceselect can be considered a pioneer in the use of smart data in the travel industry.

Describe the creative idea

It’s all about showing the right ad to the right person at the right time. When someone has just started browsing, without a clear idea of what they want or where they want to go, they are shown generic information. People that are further along in their journey see relevant options for a specific location or type of accommodation. Relevant ads lead to a relevant landing page, that is adjusted to the needs of the (potential) customer. The focus lies not just on relevance, but also on availability for specific locations at specific times, which is shown in online campaigns. We take into account regional differences in holiday periods. With the help of artificial intelligence we are able to dynamically match available campsites to relevant profiles.

Describe the strategy

Linking database information to historic behavior allows for the creation of unique customer profiles and segment them based on relevant information like location preferences and family composition. This in turn allows us to more effectively target these groups through online advertising and database marketing. Using smart profiling, Vacanceselect knows exactly in what phase of the buyer journey (prospective) clients are. Keyword tagging in Google searches provides information about the interests of people who are browsing for a holiday. Based on these data a dynamic landing page is automatically generated when visiting the Vacanceselect website. So when someone is looking for a ‘child-friendly’ campsite in Tuscany, they are shown a page with child-friendly accommodations in that part of Italy.

Describe the execution

Not only was it the goal to serve relevant ads to (potential) customers in the present, but to also be able to say something about future prospects. At the same time we are able to use existing customer data to find new target audiences. To realize a higher turnover, it’s Vacanceselect’s goal to fill up their campsites as soon as possible. Historical data is used to create look-a-like profiles and target similar audiences early on, allocating more media budget to those groups that are most likely to book a holiday. To target these audiences we created the E-mail List Importer (ELI): a smart tool that automatizes the exchange of customer data between different systems. ELI makes it possible to e-mail personalized offers to prospective customers and then upload these data to Facebook and AdWords, thus showing matching expressions across different channels.

List the results

We also created a chatbot for Vacanceselect, giving people a mobile guide in helping them find their perfect holiday. By asking specific questions the chatbot is able to show relevant options, narrowing the search with each subsequent step, resulting in a personalized offer. The challenge was to not only use data, but to use data by thinking about it logically. To work with technology efficiently and in a way that it could be handled by a machine automatically. For Vacanceselect this has led to a 31% increase in sales and a 2% decrease in media spending, more than tripling the initial goals of a 10% growth with the media budget staying the same. In recognition of this achievement the work was already awarded a Dutch Search Award in the category ‘Best use of search in travel and leisure’ and ‘Best Use of Data’ at the Digital Communication Awards.